Unfuckingbelievable
I got a phone call earlier this evening, from…wait for it…COMCAST.
The purpose of said phone call was so that the Comcast employee could helpfully inform me that, with a payment of only $23 and some odd, I could “avoid interruption of service.”
That would be the service that I informed not one, but TWO of their employees by phone on August 9th that I no longer wanted. It would be the same service I cancelled, again, IN WRITING, on August 20th. The conversation went something like this:
Comcast Dude: “If you’ll pay $23 and some odd right now, you can avoid interruption of service.”
Me: “Interrupt the fucking service all you like; I cancelled it over a month ago.”
Comcast Dude: “There’s nothing on the account about that.”
Me: “Well, THERE’S a bigfuckingsurprise. I only told two of your employees on the phone and wrote a letter a week and a half later.”
Comcast Dude: “Well, did they do such and such to disconnect?”
Me: “I have no fucking idea, but you know, that’s really not my problem. I sent in my final payment with the letter. If Comcast is only just now getting around to “interrupting the service,” then they were providing a service that wasn’t being used and that they were told wasn’t being used…I’m not paying another penny.”
Comcast Dude: “I’m going to give you a number to call for customer ser…”
Me: “Forget it. I’m not wasting another minute of my time to cancel a service I’ve already cancelled THREE FUCKING TIMES. It’s not MY fault that Comcast hires incompetent employees who ignore what customers tell them, or that the company ignores cancellations in the hope that they can continue to charge people for services they don’t want. I’m certainly not going to pay for incomptence or dishonesty on the part of Comcast or its employees. Goodbye.”
Here ends my tale.
I would feel a little bit bad about being so rude to someone on the phone if not for the fact that…he works for Comcast, so I know that, had I asked him to make sure the service was cancelled, I would get more calls demanding payment.
Bonus surrealism points for that veiled threat…”interruption of service.” Yeah, motherfucker, that shit’s got me shaking in my boots! As if “interruption of service” isn’t the reason you dumbasses lost the fucking account in the first place.
Sheesh.
As I noted in my last Comcast-themed post…next stop, city franchise authority! I’ve no doubt that’s where this will ultimately end; these dumbfucks don’t know when to stop, so next it will be a referral to a collection agency and it will end only when I go down to the city and raise holy hell, taking with me the notice of cancellation I gave them in writing along with the delivery confirmation slip that proves they got it.
Worst. Company. In. America.
Extra bonus points: cue “Comcast Mark” in comments in 5…4…3…2…
JennOfArk
lytanorman
3 weird sisters 
It may have some competition in Mediacom and Verizon. Mediacom actually made me CRY once. Cry from sheer frustration.
See, right there’s the problem – don’t get sad; get ugly.
But Verizon’s ads seem so HAPPY!
U-Verse is giving me conniptions the last couple of weeks, but then it IS AT&T, so what do I expect?
Is there a single broadband or cellular company that doesn’t deserve to have their brains eaten?
uh-oh…U-Verse is what I switched to. So far so good, though I’ve only been hooked up for about a month.
Still though, there’s no way AT&T service could be WORSE than Comcast service. What gets me about this whole episode is this: Comcast has 2 customers a block over that they managed to KEEP because I diagnosed the problem for them and then stayed on their asses for a month solid until they fixed it. If not for me, they’d have 3 service cancellations. Yet here they are being all butt-hurty about the fact that I went ahead and cancelled after they finally fixed things. Yeah, mofos…because I decided I was NEVER GOING TO GO THROUGH THAT AGAIN, and with Comcast, you know if there’s ever a problem, this is what you’re going to get.
the tech service is OK, once you slog through the automated phone part… what we’ve had is that their hardware is crap. the wi-fi router keeps kicking out our devices, severing internet connections kind of randomly. Kind of a drag when my wife is on an internet conference call for work and suddenly poofo it’s gone.
If you hook their modem up to your own wi-fi router, you might be able to avoid this problem.
on their service call hold right now, fourth call in a week. demanding new hardware and a partial refund of our bill.
when I canceled our land line, though, BOY did they tell me how much a mistake I was making.
Also, this will be the third modem/router we’ve gotten from them in two years.
still on hold.
Got an appointment to replace the modem tomorrow.
Had to reboot it again immediately after.
And then refresh the IP.
Fuckers want me to wait for the “issue to be resolved” before they will decide on a credit to my bill.
On the refund, I don’t ever “ask” for that – I just tell them – “I didn’t have service on such and such dates so I’m holding that out of my payment.”
Seriously, you’re the one writing the check. Just don’t pay them for service you didn’t get.
BTW, do you have this “gateway” device and the big battery backup? That’s what my U-verse is running through.
yep. The gateway is the modem and wi-fi router combined. I haven’t looked yet, but if there’s an extra ethernet port on the back labeled LAN, you could run that to an aftermarket wi-fi router and connect to that rather than the built in one. Given the behavior, I suspect it would work better, since the wired connections to the gateway never seem to have the issues.
I canceled my Comcast cable, never received another bill, and still got cable TV for a whole year. Then someone came out and disconnected it. Except first they accidentally disconnected my neighbor’s cable, so I got an extra night and they got an evening full of annoying time on hold. (I didn’t know this was what happened until the next day, when the crew came out to do it right.)
But I don’t think they tried to call me. Wait. Maybe they did. This may have happened during the few years where I unplugged my telephone except when I wanted to make a call. Good times. Now I have the phone plugged in, but I almost always let it go to voice mail.
Some jumpsuited Comcast fucktard pounded on my door and interrupted dinner this evening to make a very clumsy pitch like “I see you’re not using Comcast. Why not?!?!?” which is among the assholer approaches I’ve had salesmen take. All it took for him to leave was the look on my face and tone of my voide when I said “we did before.” I probably wasn’t the only former customer he encountered on his round.